Call center Services

At MCS, we provide comprehensive, end-to-end call center solutions designed to streamline your operations and elevate customer interactions. From hiring agents and onboarding campaigns to implementing highly stable VOIP infrastructures, we ensure every aspect of your call center is seamlessly managed.

Our expertise includes setting up industry-leading VOIP systems, including VICIDial, one of the most widely used open-source contact center solutions. We also offer advanced WebRTC integration, enabling real-time communication directly through web browsers without the need for additional plugins, which enhances the efficiency and flexibility of your call center operations.

Additionally, we specialize in implementing AI-based bot agents to handle routine customer queries and reduce agent workload, allowing your team to focus on more complex tasks. Our solution is tailored to include features like SIP Trunking, PBX (Private Branch Exchange) systems, and IVR (Interactive Voice Response), ensuring your call center infrastructure is highly reliable, scalable, and cost-effective.

With extensive experience in managing call center teams and infrastructure globally, our professionals are well-versed in working with a range of VOIP and networking technologies, including Cisco, MikroTik, and other industry-leading devices. Whether you’re setting up a new call center or enhancing your current one, we ensure your infrastructure meets the demands of today’s fast-paced, digital-first world.